1215 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
Desktop Support Analyst
£35,000 - 35,000
DGH Recruitment
Victoria Square, Birmingham
£35,000 - 35,000
Requirements
Must:
We are looking for a Desktop Support Analyst / 2nd Line Support Analyst with the following qualifications and skills:
- Proficient knowledge of endpoint device hardware (HP, Lenovo, Apple) including laptops, iPhones, iPads, office telephony, and WiFi.
- Experience in accessing and configuring Firmware/BIOS to set standards.
- Strong understanding of operating systems, particularly the installation, updating, and remediation of Microsoft Windows (all supported versions).
- Proficiency in endpoint software suites, specifically installation, updating, and remediation of Microsoft Office (all supported versions).
- Familiarity with Mobile Device Management (MDM) enterprise experience including device enrollment/un-enrollment (Profile Push) and Mobile Iron Mobile Platform.
- Knowledge of endpoint enterprise management systems for device updates and software installation (Microsoft SCCM, McAfee PGP, BitLocker).
- Experience with endpoint enterprise deployment technologies, including device pre-boot configuration and device build sequences (Microsoft SCCM, Microsoft MDT).
Responsibilities
As a Desktop Support Analyst / 2nd Line Support Analyst, you will:
- Technically resolve end user incidents and fulfill service requests across all supported IT devices in accordance with agreed service levels.
- Utilize the Service Management tool-set (ITSM Remedy) to provide accurate and timely updates for all allocated incidents and service requests.
- Undertake relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects.
- Liaise with other internal support teams, senior management, and suppliers in the day-to-day management of incidents and service requests where technical responsibilities dictate.
- Initiate the escalation process for major incidents when appropriate, identifying key issues and risks, and escalating them promptly to the line management team.
- Attend and actively participate in all daily stand-up and team meetings.
Description
We are excited to offer this permanent position with a market-leading law firm. DGH Recruitment Limited is dedicated to finding the ideal candidates and is acting as both an Employment Agency and Employment Business. If you are ready to advance your career as a Desktop Support Analyst / 2nd Line Support Analyst, we would love to hear from you!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1215 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
AXA, 777 Networks, BAE Systems, Ultimate Products, Circle Health Group, SpaMedica, Henley Audio among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 50 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 50 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.