Operations Engineer

We are looking for someone with strong technical expertise in the following areas: - Infrastructure & Network: A solid understanding of servers, storage systems, Active Directory, and network technologies such as switching, routing, firewalls, VPNs, and Wi-Fi. Experience with the installation, configuration, and maintenance of operating systems, including virtualized environments, is essential. - Hybrid Environment: Familiarity with cloud platforms (Azure, M365) and their integration with on-premises infrastructure. - Disaster Recovery & Security: Knowledge of backup strategies, disaster recovery planning, and security best practices for infrastructure and networks. - Support Experience: Hands-on experience providing 1st to 3rd line support for enterprise networks and Microsoft cloud services, including incident, problem, and change management. - Networking Knowledge: A strong understanding of network protocols (TCP/IP, routing, switching, VLANs, QoS, VPN, wireless, DNS/DHCP), along with secure configurations. Practical experience with Fortinet FortiGate, managed Wi-Fi platforms, captive portals/802.1X, and RADIUS/NPS is also required. - Azure/M365 Experience: Solid experience with Azure/M365 core services, including Entra ID (Azure AD), Conditional Access & MFA, Intune, Defender, Teams, and Azure networking (VNets/NSGs/VPN). - Documentation Skills: Ability to create clear and accurate documentation (high-level designs, low-level designs, runbooks, and change plans) and communicate effectively with stakeholders. - Service Provider Management: Experience working with managed service providers and vendors, including escalation management and root cause analysis. - ITIL Knowledge: Familiarity with ITIL v4 processes (incident, problem, change, configuration). - Availability: Willing to plan and execute out-of-hours changes and participate in an on-call rota if introduced. Your soft skills should include: - Problem Solving: Ability to analyze complex technical issues and implement effective solutions under pressure. - Communication: Clear and concise written and verbal communication skills to convey technical information to both technical and non-technical audiences. - Teamwork: Experience collaborating with colleagues and external suppliers to achieve shared objectives and maintain service continuity. - Adaptability: Willingness to learn new technologies and approaches in a rapidly evolving environment. - Fault Finding: Skilled in troubleshooting on-premises and cloud infrastructure and network incidents. - Vendor & Governance Coordination: Experience coordinating with third-party suppliers, validating deliverables, and ensuring compliance with agreed standards and SLAs.