Desktop Support Engineer

As a Desktop Support Engineer, you will provide day-to-day support for desktops, laptops, and peripherals (monitors, keyboards, printers, dual screens, telephony) both remotely and desk-side. You will troubleshoot hardware, software, and OS issues as they arise. Your responsibilities will also include preparing, deploying, and maintaining desktop images, ensuring that software installations, patches, and firmware upgrades are applied in a timely and secure manner. You will assist with the onboarding and offboarding of users and maintain software distribution tools and endpoint management tools (SCCM, Intune, Autopilot). In addition, you will maintain Active Directory, group policies, user profiles, and permissions relevant to the desktop environment. Managing and tracking inventory/asset management to ensure accurate stock, lifecycles, warranties, and procurement of replacements will also be part of your role. You will collaborate with other IT teams (network, security, applications) to ensure compatibility and performance while escalating issues as necessary. Ensuring desktop environments are compliant with security policies, patch levels, antivirus, endpoint protection, and encryption configurations will be crucial. You will document procedures and known issues/fixes, assist with office moves, desk/workstation configurations, and major rollouts, and participate in shift/on-call rotations as needed.