2nd Line IT Support

- Maintain systems, resolving any general workplace IT issues - Deliver IT projects, such as new workflow, including carrying out of testing - Maintain Company hardware, including the setup or replacement of computers, monitors, and tablets - Monitor the network for all sites - Monitor all telephone contracts for landlines, mobiles, data, and driver terminals - Monitor and maintain our printer outsourcing contract - Provide the interface with suppliers of weighbridge, CCTV, clocking-in machines, ANPR cameras, and other ancillary services - Defect monitoring of CCTV equipment across all sites and contracts - Coordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping), ensuring our IT infrastructure is secure and compliant with regulations (including GDPR) - Manage and maintain good quality, accurate documentation on all IT processes - Provide support and advice to internal customers - Provide reports and training to internal customers - Monitor and update the IT issues database - Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work - Staff must cooperate, report unsafe conditions, and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements