2304 IT & Software Developer jobs in the UK
Requirements
Must:
- A Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent combination of education and experience).
- Understanding of telecommunication transport and switching systems and optical networking.
- Foundational knowledge of fiber-optic transport and/or switching equipment.
- Experience troubleshooting fiber-optic transport and switching equipment is an asset.
- Experience in a customer-facing role is beneficial.
- Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet, or related fiber-optic facilities is a plus.
- Strong interpersonal skills, enabling the explanation of technical concepts to both technical and non-technical audiences.
- Customer-focused mindset with a commitment to exceptional service.
- Ability to work independently, manage priorities, and operate effectively in a fast-paced environment.
- Strong analytical and troubleshooting abilities.
- Motivated self-starter with effective time-management skills and enthusiasm for learning new concepts.
- Availability for onsite, in-person training and mentoring for the first 6 months, followed by a hybrid work model.
Responsibilities
- Provide system-level pre- and post-sales support for our global customers, which includes answering incoming calls.
- Document, validate, and capture information required for technical investigation.
- Respond promptly and professionally to customer inquiries via phone, email, or chat, delivering remote support for optical products.
- Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
- Offer occasional after-hours and periodic weekend support based on customer needs.
- Gather information necessary to escalate issues to senior engineering teams.
- Utilize debug tools and lab resources to aid in customer problem resolution.
- Provide customer feedback to internal teams as appropriate.
- Contribute to our technical knowledge base (KCS).
Description
We are a global leader in high-speed connectivity with offices in Belfast, seeking an experienced Optical Support Engineer to join our team. As part of our team, you will receive fantastic training and mentoring, a career with a leading global company that serves some of the world’s most renowned clients, and an excellent salary package, benefits, and bonuses. We look forward to having you join a supportive team that is dedicated to helping you succeed. Skills desired include IT customer support and familiarity with Linux.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2304 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Oakford Technology, Kirintec Limited, Together, Nexus Vehicle Rental, Novem Ltd, MastarRec, L A Comms Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.