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2nd Line Support
£40,000 - 70,000
Cooper Lomaz Recruitment Ltd
Dial Lane, Ipswich
£40,000 - 70,000
Requirements
Must:
- Proven experience in a 2nd Line IT Support or advanced Service Desk role.
- Strong troubleshooting skills across Windows Operating Systems, Microsoft 365, Active Directory, and basic networking.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Ability to work independently, manage priorities, and resolve issues effectively.
- Full, clean UK driving licence (essential due to location).
Responsibilities
- I will act as an escalation point for 1st line support, taking ownership of 2nd line incidents and requests.
- I will diagnose and resolve technical issues across Windows operating systems, Microsoft 365, networking, and hardware.
- I will configure, install, and maintain desktops, laptops, mobile devices, and peripherals.
- I will work closely with key business stakeholders, delivering clear communication and excellent customer service.
- I will assist with IT projects, system upgrades, and process improvements as required.
Description
We are looking for an experienced IT Support Engineer who is ready to take the next step in their career. We are a leading business based just outside Ipswich, and we need a 2nd Line Support Engineer to join our growing IT team. This is a customer-facing, office-based role where you will be responsible for resolving more complex technical issues and supporting a wide range of technologies. Due to our location, a full UK driving licence and access to your own vehicle are essential. If this sounds like the job for you, we encourage you to apply today!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1874 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.