3359 IT & Software Developer jobs in the UK
Technical Support Team Leader
£42,000 - 82,000
Context Recruitment Limited
Knowle Lane, Leeds
£42,000 - 82,000
Requirements
Must:
- Strong background in ISP, telecoms, or network support, ideally with hands-on experience in connectivity troubleshooting.
- Proven ability to lead, mentor, or coordinate a technical team in a fast-paced environment.
- Excellent communication skills with the confidence to handle escalations from both internal teams and external clients.
- A proactive mindset with the ability to prioritise, make decisions, and maintain service stability during incidents.
- Knowledge of networking fundamentals (TCP/IP, routing, DNS, broadband technologies) is highly beneficial.
Responsibilities
- Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity.
- Providing calm, structured leadership during high-pressure client incidents, ensuring swift resolution and clear communication.
- Coaching and supporting a team of technical support engineers, helping them grow capability and confidence.
- Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience.
- Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues.
Description
We are a leading UK Internet Service Provider looking for an experienced Technical Support Shift Leader to join our high-performing Connectivity Support team on a permanent basis. This hybrid role requires working 1 day per week in Harrogate. We offer a competitive salary of up to £35,000 plus a 20% shift allowance, leading to a total of £42,000. You will step into a pivotal role supporting a national customer base and guiding a team of skilled technical analysts.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 3359 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, HM Land Registry, EG On The Move Ltd, Bestway Group, Companies House among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 108 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 108 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.