4466 IT & Software Developer jobs in the UK
Genesys Cloud CX Consultant
£42,000 - 82,000
Context Recruitment Limited
Knowle Lane, Reading
£42,000 - 82,000
Requirements
Must:
- Significant hands-on experience delivering Genesys Cloud CX solutions within enterprise-scale environments.
- Proven ability to run workshops, gather requirements, and influence senior stakeholders.
- Strong understanding of contact centre operations, customer experience design, and cloud-based CX best practice.
- Confident in designing and delivering complex Genesys Cloud CX configurations.
- Excellent communication skills with a consultative, customer-focused approach.
- Passionate about delivering high-quality outcomes and driving measurable improvement in customer experience.
- Must be eligible for SC Clearance.
Responsibilities
- Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations.
- Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives.
- Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities.
- Configure, optimise, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practice and customer outcomes.
- Provide expert guidance on routing strategies, digital engagement, self-service, reporting, and overall platform optimisation.
- Support change management, user adoption, and post-deployment enhancement activities.
- Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long-term value.
Description
We are a market-leading Contact Centre as a Service provider expanding our Professional Services function. We are seeking accomplished Genesys Cloud CX Specialists for remote-based positions, offering a competitive salary between £50,000-£70,000 depending on experience. This is an exciting opportunity to shape large-scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry. There are several positions available at various levels of seniority.
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