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Genesys Cloud CX Consultant

£70,000 - 70,000
Context
Gosbrook Road 210, Reading
£70,000 - 70,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Significant hands-on experience delivering Genesys Cloud CX solutions within enterprise-scale environments - Proven ability to run workshops, gather requirements, and influence senior stakeholders - Strong understanding of contact centre operations, customer experience design, and cloud-based CX best practices - Confident in designing and delivering complex Genesys Cloud CX configurations - Excellent communication skills with a consultative, customer-focused approach - Passionate about delivering high-quality outcomes and driving measurable improvement in customer experience - Must be eligible for SC Clearance

Responsibilities

- Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations - Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives - Translate business requirements into robust, scalable Genesys Cloud CX solution designs across voice, digital, routing, IVR, and automation capabilities - Configure, optimize, and deploy Genesys Cloud CX features, ensuring solutions are aligned to best practices and customer outcomes - Provide expert guidance on routing strategies, digital engagement, self-service, reporting, and overall platform optimization - Support change management, user adoption, and post-deployment enhancement activities - Work collaboratively with solution architects, project managers, and customer teams to ensure successful delivery and long-term value

Description


We are a market-leading Contact Centre as a Service provider expanding our Professional Services function. We offer an exciting opportunity to shape large-scale customer experience transformations for major enterprise clients while working with one of the most innovative cloud platforms in the industry. Our remote-based positions offer competitive salaries ranging from £50,000 to £70,000, depending on experience, and we welcome applicants at various levels of seniority.
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Currently, there are 3194 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.

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Which companies are hiring for DevOps jobs in the UK?

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