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2nd Line IT Support Technician
£28,000 - 32,000
Constant Recruitment Ltd
Stowting Hill, Rochester
£28,000 - 32,000
Requirements
Must:
To succeed in this role, I expect you to have a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience include:
- Previous experience working in a Managed Service Provider (MSP), ideally 2+ years
- Strong knowledge of Windows client and server operating systems
- Hands-on experience with Microsoft 365 and ideally Azure
- Good understanding of both wired and wireless networking (LAN/WAN)
- Strong troubleshooting skills with the ability to remain calm under pressure
- Excellent communication skills with the ability to build relationships with clients
Desirable extras would include:
- Microsoft certifications (e.g. MCSA, Azure Fundamentals)
- Educated to A-Level or above
- Full UK driving licence (essential)
- Ability to pass an enhanced DBS check
Responsibilities
As a 2nd Line IT Support Technician, your day-to-day duties will involve:
- Delivering 1st and 2nd line technical support to a wide variety of clients
- Installing, configuring, and testing new hardware, software, and network components
- Diagnosing and resolving issues across hardware, software, and networking
- Monitoring system performance and carrying out preventative maintenance
- Supporting printers, cabling, and peripheral equipment
- Updating and maintaining the helpdesk system with accurate fault logs
- Liaising with third-party suppliers and external contractors when required
- Assisting in client projects and IT upgrades where needed
This role grants you the autonomy to work methodically to resolve problems, while also allowing you to collaborate within our skilled technical team.
Description
We are recruiting for an experienced 2nd Line IT Support Technician to join our respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. You will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. Your responsibilities will cover a diverse range of technologies, encompassing desktops, servers, networks, and cloud services. This position is ideal for someone with a background in MSP environments who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. The role offers stability and the chance to further develop your career in a growing IT services business, while you work directly with end-users across various industries.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1864 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.