2056 IT & Software Developer jobs in the UK
2nd / 3rd Line Team Leader
£45,000 - 50,000
Constant Recruitment Ltd
Station Approach, Paddock Wood
£45,000 - 50,000
Requirements
Must:
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- Proven leadership experience in IT support or service delivery, ideally within managed services or an MSP.
- Strong 3rd line technical background across Microsoft infrastructure, networking, cloud, and cybersecurity.
- A calm, structured approach to troubleshooting and escalation management.
- Excellent communication skills with strong stakeholder management abilities.
- Experience working to SLAs and KPIs, with a focus on driving service improvements.
- Certifications such as Microsoft, Cisco, or ITIL would be beneficial, but not essential.
###
Responsibilities
- Manage, coach, and develop your engineers through regular 1-2-1 meetings and ongoing feedback.
- Create a positive, collaborative team culture where everyone can thrive.
- Set clear goals, monitor performance, and drive continuous improvement.
- Provide hands-on support for complex 2nd and 3rd line escalations.
- Troubleshoot across servers, networks, cloud platforms, and security systems.
- Lead root cause analysis and ensure documentation and learning are shared across the team.
- Identify opportunities to optimize, automate, and enhance service delivery.
- Maintain focus on SLAs, KPIs, and customer satisfaction.
- Deputize for the Service Delivery Manager when required and represent the team during client site visits.
###
Description
As a 2nd / 3rd Line Team Leader, you will lead a skilled team of engineers, balancing hands-on technical work with people leadership. Around two-thirds of your time will be spent resolving complex technical issues across Microsoft, networking, cloud, and cybersecurity technologies, while the remainder will focus on mentoring, process improvement, and driving service excellence. We are a progressive MSP that invests in its people, encourages professional growth, and values service excellence. This is a genuine opportunity for you to combine hands-on technical depth with leadership responsibility, shaping how our service desk operates while continuing to grow your own skills and experience. If you are an experienced IT Team Leader who values collaboration and quality service, we would love to hear from you.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2056 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Blackbird Corporate Ltd, Nexus Vehicle Rental, Together, Prodigy IT Solutions, magic42 Limited, MastarRec, Novem Ltd among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 84 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.