IT & Software Developer jobs in the UK
2nd Line Support
£35,000 - 35,000
Constant Recruitment
Station Approach, Paddock Wood
£35,000 - 35,000
Requirements
Must:
- Ideally, experience working in an MSP or IT service environment
- A confident communicator with excellent customer service skills
- Strong troubleshooting and problem-solving ability
- Experience at 2nd Line level with most of the following:
- Microsoft 365
- SharePoint
- MS Desktop (Windows 7/11)
- MS Server (2012/2019)
- Hyper-V
- VMware
- Azure
- Networking (Switches, Routers, Firewalls; WatchGuard preferred)
- DHCP
- DNS
- Active Directory
- Antivirus
- Printers
- MS Office (2010/365)
Responsibilities
- Providing 2nd Line remote and onsite support to a wide range of customers
- Acting as an escalation point for 1st Line engineers
- Assisting with installations and project work across core technologies
- Prioritising and resolving tickets in line with SLAs
- Creating and maintaining technical documentation
- Contributing to the Out of Hours rota when required
Description
We are a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding our service desk team. We value a people-first culture and genuinely look after our team, offering fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed. Our supportive environment allows flexibility for work-life balance, with paid family leave days as needed. We also invest in your development through paid training and clear progression opportunities, ensuring your salary increases as your skills do. Join our positive, team-focused environment where achievements are celebrated and occasional pizza-fuelled afternoons keep things fun. Located in Tonbridge, we offer a Monday to Friday schedule from 8:30 am to 5:30 pm, with paid overtime for additional project work.
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