2148 IT & Software Developer jobs in the UK
2nd / 3rd Line Team Leader
£50,000 - 50,000
Constant Recruitment
Station Approach, Paddock Wood
£50,000 - 50,000
Requirements
Must:
- Proven leadership experience in IT support or service delivery, ideally within managed services or an MSP environment.
- Strong 3rd line technical background across Microsoft infrastructure, networking, cloud, and cybersecurity.
- A calm, structured approach to troubleshooting and escalation management.
- Excellent communication skills with strong stakeholder management capabilities.
- Experience working to SLAs, KPIs, and driving service improvements.
- Certifications such as Microsoft, Cisco, or ITIL would be beneficial but are not essential.
Responsibilities
- Lead and inspire a team of engineers through regular one-on-ones and ongoing feedback, creating a positive and collaborative team culture.
- Provide hands-on support for complex 2nd and 3rd line escalations, troubleshooting issues across servers, networks, cloud platforms, and security systems.
- Conduct root cause analysis and ensure documentation and learning are shared across the team.
- Identify opportunities to optimize, automate, and enhance service delivery while maintaining focus on SLAs, KPIs, and customer satisfaction.
- Deputize for the Service Delivery Manager when required and represent the team during client site visits.
Description
We are looking for an experienced IT Team Leader with a strong technical background, who values collaboration, quality service, and continual improvement. In this role, you will spend around two-thirds of your time resolving complex technical issues while mentoring your team and improving processes to drive service excellence. You will be the go-to point for escalations, ensuring efficient ticket resolution and shared learning within the team. Joining us means becoming part of a progressive managed service provider that invests in its people and encourages professional growth. This is a unique opportunity to blend hands-on technical work with leadership responsibilities, shaping the operation of our service desk while continuing to advance your skills and experience. If this sounds like the right fit, we encourage you to apply or reach out for a confidential chat.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2148 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Oakford Technology, Kirintec Limited, Prodigy IT Solutions, Together, Nexus Vehicle Rental, Novem Ltd, MastarRec among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 87 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.