Application Support

- I oversee the management, development, and day-to-day operation of our core application to ensure smooth functionality that supports all aspects of the business. - I gather and prioritize user requests, design workflows, and coordinate with our offshore development team to ensure timely and effective development. - I manage the integration of third-party applications to support teams like Compliance and Operations, ensuring these tools are effectively added to our system. - I maintain clear, concise, and effective communication with both technical and non-technical stakeholders, liaising across departments to build strong relationships. - I demonstrate a proactive approach to identifying, troubleshooting, and resolving issues in a timely manner, particularly in managing system functionality. - I confidently manage the offshore development team, ensuring projects are driven forward, meetings are organized, and the development process is transparent and efficient. - I create and optimize workflows that enhance business processes across departments, ensuring smooth system performance. - I support internal teams by providing training and guidance, especially for junior team members or when implementing new features. - I conduct thorough testing of new updates and features, ensuring no disruption to business operations before rollout. - I manage change effectively, whether in integrating third-party applications or addressing technical challenges, while maintaining a customer-centric focus.