2539 IT & Software Developer jobs in the UK
Managed Print Services Support Engineer
£32,000 - 35,000
Concept Technical
York Way 90, City of London + Remote (UK)
£32,000 - 35,000
Requirements
Must:
We are looking for candidates who have proven experience in repairing and maintaining a wide range of photocopiers, ideally including Ricoh and Canon models. You should possess a strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and printer network configuration. Familiarity with PaperCut or similar print management software is also essential. We value excellent communication skills; you must be able to clearly explain technical issues to non-technical users. The ability to work independently and manage multiple support requests efficiently is a must. Additionally, experience with remote support tools and ticketing systems will be beneficial.
Responsibilities
As a Managed Print Services Support Technician, you will provide first-line technical support for our managed print customers experiencing issues with multifunctional devices (MFDs) and photocopiers. This involves diagnosing and resolving network and hardware faults remotely via phone and remote tools. You will monitor and maintain print monitoring software, ensuring that all incidents and service requests are handled in accordance with our agreed Service Level Agreements (SLAs). When necessary, you will escalate unresolved issues to field engineers and maintain accurate records of support activities and customer interactions. Collaboration with service teams is key to improving customer satisfaction and reducing downtime.
Description
We are seeking a proactive and technically skilled individual ready to transition into a more static, helpdesk-based role. If this role aligns with your career aspirations and expertise, we encourage you to apply now.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2539 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, ILUX Limited, Cosgrove & Drew, Tamar IT Limited, PDL Finance Ltd, Drift IT, Oakford Technology among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 62 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.