2365 IT & Software Developer jobs in the UK
Customer Technical Support Advisor
£25,480 - 25,480
Concentrix
Central Park Avenue, Falkirk
£25,480 - 25,480
Requirements
Must:
We are looking for technically proficient individuals who excel in providing first call resolution while effectively generating leads for additional products and features. Ideal candidates thrive in target-driven environments and prioritize customer satisfaction. Key skills include:
- Customer and Technical Support: Deliver exceptional support by efficiently managing systems to resolve technical issues on the first call.
- Communication: Engage customers with insightful questions to align product offerings with their needs, successfully upselling features and benefits.
- Problem-Solving and Resilience: Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments.
- Adaptability and Versatility: Connect with diverse customer profiles, ensuring a tailored and positive experience.
Responsibilities
In this role, you will handle inbound technical support calls, efficiently resolve customer issues, and identify opportunities for service enhancement. Your key responsibilities will include:
- Technical Troubleshooting & Resolution: Proficiency in diagnosing and resolving technical issues efficiently while conveying complex technical details in understandable terms to non-technical callers.
- Customer Service & Communication: Employ effective listening and empathy to understand customer concerns, articulating solutions clearly to foster trust and satisfaction. Efficiently manage complaints by addressing issues promptly, ensuring the customers voice is heard, and implementing solutions that enhance overall customer experience and loyalty.
- Package Opportunities & Lead Generation: Recognize customer needs to strategically upsell additional beneficial products or services, utilizing relationship-building skills to enhance customer trust and open future sales avenues.
- Target-Driven & Performance Under Pressure: Consistently meet or exceed support targets, demonstrating goal orientation, resilience, and focus, even under pressure.
Description
We provide comprehensive training and development for our team members. Our trainers are dedicated to ensuring your success, giving you all the tools and guidance you need. Youll start with a detailed training program on our systems, products, and features, followed by a supportive nesting period. After nesting, youll receive ongoing on-the-job training and continuous support to promote your growth and development. What’s in it for you? - Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8 am-9 pm - Convenient location at Central Business Park, Larbert - Annual salary of £25,480 paid monthly - Bonus opportunity of up to £250 PCM plus uncapped bonuses from lead generation, with bonuses paid per successful sale made from leads passed to the sales team - Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals If you’re driven by a passion for assisting others and excel at identifying opportunities, this technical support role is your launchpad to a fulfilling career. Each interaction is an opportunity for you to support customers in maximizing their product use while enhancing your earnings through successful lead generation of new and additional products. Embrace this role where your expertise is key to customer satisfaction.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2365 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
ProCheckUp Limited, Orchard IT (Part of Device Doctors), L A Comms Ltd, razorblue Careers, Onca Technologies Ltd, PayItMonthly Ltd, Shoothill Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.