3084 IT & Software Developer jobs in the UK

Compleat Food Group jobs

Second Line Engineer

£35,000 - 35,000
Compleat Food Group
Dunsil Drive, Bristol
£35,000 - 35,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience working in a fast-paced manufacturing environment (essential) - Strong hands-on support experience across desktops, laptops, and printers - Detailed knowledge of Microsoft 365, Microsoft networking, VPNs, WANs, and end-user support - Experience acting as a point of contact for service-related queries - Strong questioning, fault-finding, and troubleshooting skills - Ability to manage multiple priorities across incidents and project work - Confident communication (written and verbal) with a range of stakeholders - Proven ownership of customer issues and escalations - A-Level qualifications or equivalent (essential) - Microsoft certifications (desirable) - Full UK driving licence (essential)

Technologies

Microsoft 365
Office 365

Responsibilities

- Manage and resolve escalated incidents from the Service Desk within SLA - Work collaboratively with the 2nd Line Engineering team to meet Group-wide SLAs - Support Problem Management by performing root cause analysis - Partner with the Systems Administration team to resolve infrastructure issues - Provide support for IT projects, ensuring delivery on time, on budget, and to quality standards - Act as an escalation point as part of the Out of Hours rota - Communicate clearly and consistently with customers across the business - Maintain accurate updates, documentation, and progress reports - Travel to other sites when required (including occasional overnight stays) - Proactively contribute ideas to enhance service delivery and user experience

Description


At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good - great quality, tasty, and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Walls Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., and many more. With over 6,000 talented colleagues across 17 sites and an annual turnover of £1.3bn, we are united by a shared ambition to shape the future of food for the better.
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