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Junior Helpdesk Engineer
£24,310 - 24,310
Commercial Services
Abbey Wood Road, Kings Hill
£24,310 - 24,310
Requirements
Must:
- Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
- Experience in diagnosing and resolving technical issues, as well as providing advice on systems, products, and services.
- A proactive approach to problem-solving, with the ability to manage multiple tasks and maintain high standards of service delivery.
- Familiarity with IT service management tools, incident management, and ticketing systems.
Responsibilities
- I will deliver technical support across multiple channels (calls, chat, email, in-person) in line with service level targets and KPIs.
- I will diagnose, troubleshoot, and resolve complex IT issues, applying solutions and sharing knowledge with colleagues.
- I will maintain accurate records of incidents and requests, ensuring clear documentation of actions taken.
- I will collaborate with external suppliers and internal teams to resolve escalated issues effectively.
- I will remain up to date with IT trends to provide informed recommendations and improve service delivery.
- I will ensure compliance with security protocols, safeguarding company data and preventing unauthorized access.
- I will contribute to team development by supporting new colleagues, updating knowledge articles, and creating new resources.
- I will work with other departments to align IT support with wider business objectives.
Description
We at Cantium Business Solutions offer an exciting opportunity to join our dynamic helpdesk team as a Junior Helpdesk Engineer. In this role, you will gain hands-on experience with a wide range of IT systems and services while providing essential support to our clients. This position is critical in ensuring timely and effective support, contributing to the maintenance of business continuity for our clients. We provide a salary of £24,310 per annum along with various benefits including 25 days of annual leave, life assurance cover, a pension scheme with an employer contribution, and other perks such as discounts and a comprehensive wellbeing program. Our commitment to inclusion and diversity drives us to foster a workplace where everyone feels valued and respected. Join us as we work towards becoming the global leader in education and public sector solutions, while making a meaningful social impact through our work in the community. We look forward to your application!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2669 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, FCDO Services, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.