Infrastructure Engineer

- Educated to GCSE level or equivalent, including English and Maths (grade C/4 or above) - Relevant ICT industry certifications (Microsoft Azure, Microsoft 365, Level 3 ICT Diploma, or equivalent experience) - 1–2 years delivering cloud migration projects, including planning, execution, and optimisation - Strong background in IT networking (WAN, LAN, Wi-Fi) - Advanced knowledge of Microsoft 365 (Entra, Intune, Exchange) and Azure services - Experience managing user devices and management platforms such as EISnet and RMCC4 - Familiarity with school MIS solutions (SIMS, Arbor, Bromcom) - Expertise in Windows Server and virtualised environments - Experience supporting classroom technologies (touch panels, smartboards, projectors) and other school solutions - Conducting comprehensive site, cloud, and network surveys - Experience in IT Service Delivery and project-based environments - Ability to work collaboratively and independently on complex tasks - Strong problem-solving skills, logical troubleshooting, and resilience under pressure - Excellent communication and stakeholder engagement - Ability to prioritise and manage conflicting demands - Customer-focused with a professional, solution-oriented approach - Attention to detail and quality standards - Knowledge of Dynamics 365 is desirable - Familiarity with ITIL, Service Desk Institute standards, and achieving SLA targets - Awareness of corporate policies, change management, procurement processes, and support procedures - Understanding of EIS products and services is advantageous