3247 IT & Software Developer jobs in the UK
1st Line IT Engineer
£25,000 - 30,000
Commercial
Saint Patrick's Street 92, Cheltenham
£25,000 - 30,000
Requirements
Must:
- Proven experience of supporting existing desktop/server infrastructures
- Experience of working in a busy helpdesk environment
- Exceptional customer service and communication skills (both written and verbal)
- Fault analysis, management, and prioritization skills to resolve issues based on criticality and meet contracted SLAs
- Understanding of IT procedures e.g. ITIL and compliance with company policies
Responsibilities
- Provide 1st / 2nd Line support to clients via phone, email, and remote sessions as part of a shift rotation
- Maintain 1st line support tickets correctly and keep the customer updated with progress every day
- Monitor 1st line support ticket queue ensuring incidents are actioned before SLA
- Develop existing customer relationships and build rapport with new clients
- Flag high priority/urgent issues to the 1st Line Team Leader
- Perform proactive maintenance using our in-house monitoring system
- Document procedures/processes and contribute to the knowledgebase
- Consult with 2nd line team as required to resolve incidents and develop individual skillset
Description
Were Commercial – a purpose-driven, people-first organization on an exciting journey to reach a £100m annual turnover and beyond. We focus on improving everyday experiences for our clients through Managed IT, Smart Technologies, Digital Workspace, and more. We achieved Ecovadis Platinum status in August 2025, positioning us among the top 1% of assessed companies for sustainability. Join us in our newly refurbished, state-of-the-art office designed to foster creativity and collaboration. We value our people and offer a comprehensive benefits package to support your personal and professional well-being.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3247 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, HM Land Registry, Companies House, MOD - Defence Digital, Government Communications Headquarters (GCHQ) among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 102 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 102 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.