2678 IT & Software Developer jobs in the UK
Technical Services Engineer
£30,000 - 30,000
Cloudworks Services Ltd
North Gate, Nottingham + Remote (UK)
£30,000 - 30,000
Requirements
Must:
We are looking for a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate will demonstrate strong communication skills, adapt quickly to new technologies, and maintain unwavering focus on delivering outstanding customer support. Essential technical skills include:
- Core Experience Required:
- Microsoft 365 including Defender, Purview, Intune, and Autopilot
- Windows 10/11 troubleshooting and support
- Entra ID/Active Directory management
- Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls
- Windows Server Administration
- Advantageous Experience:
- Managed Service Provider (MSP) background
- ITIL v3/v4 Foundation Certification or ITIL experience
- SLA-focused service delivery
- High-volume call management
- ISO27001 security framework knowledge
- VOIP (PBX, SIP), Teams Phone
- Microsoft Terminal Services/RDS administration
Responsibilities
In this role, you will be part of our dedicated support team, where you will deliver exceptional technical assistance to our UK-based clients with local and global reach. Your responsibilities will include:
- Providing comprehensive 1st line support via telephone, email, and our helpdesk
- Logging, classifying, and managing customer incidents following established procedures
- Troubleshooting Microsoft desktop operating systems
- Executing new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management
- Resolving or escalating business application issues while coordinating with software vendors as needed
- Managing multiple priorities effectively during high-volume periods
- Maintaining exceptional call queue standards with regular priority reviews
- Ensuring all ticket documentation meets quality standards
- Contributing to the Cloudworks knowledge base for easier future problem resolution
- Conducting proactive follow-ups to confirm customer satisfaction
- Executing core Service Desk functions following Cloudworks protocols
- Applying ITIL framework principles for optimal service delivery
- Utilizing systems effectively to support quality and efficiency targets
Description
At Cloudwork, we are committed to transforming IT challenges into solutions, driven by our expert support team. We offer a competitive package with an annual salary of up to £30,000 plus discretionary bonus, along with professional development opportunities that include industry-recognized training and certifications (fully sponsored). Our inclusive working environment provides a comprehensive benefits package, promoting work-life balance with 28 days of annual leave (including bank holidays) and additional holiday entitlement with service length. Other benefits include a company pension scheme, a ride to work scheme, a birthday leave day, and much more to support your career growth!
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2678 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Origin, Direct Online Services, RDC Aviation, Commsworld, Ever Nimble, BAE Systems, Street Group among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.