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1st Line Support
£25,000 - 30,000
CloudScope
St Matthew's Street 47-57, Norwich
£25,000 - 30,000
Requirements
Must:
- Solid IT troubleshooting skills (anti-virus, disk space, CPU/memory, connectivity, etc.)
- Excellent written and verbal communication
- Confidence when dealing with clients over the phone
- Customer-first approach with great organization skills
- A genuine passion for IT and eagerness to learn
- Full UK driving licence (occasional on-site visits required)
- Previous experience in outsourced IT support
Responsibilities
- Serve as the first point of contact for clients, providing remote and on-site support
- Troubleshoot PCs, servers, and networks (Windows 10, Windows 11, Server 2016–2022)
- Manage and administer Office 365
- Support Macs, PCs, and customer applications (training provided)
- Conduct VPN, connectivity, and Wi-Fi troubleshooting
- Install and upgrade PCs and software
- Setup users in Active Directory/Entra ID
- Administer IP phone systems (web interface)
- Provide email and website hosting support (Linux & Windows)
- Contribute to IT projects and solutions
Description
At CloudScope, we are excited to partner with a growing Managed Service Provider in Cambridge to recruit a 1st Line IT Support Technician. This role is a fantastic opportunity for individuals with strong technical skills, excellent customer service, and a passion for IT who are eager to develop within a supportive and friendly team. Joining us means becoming part of a team where your input is valued and your career development is prioritized. You’ll gain exposure to a wide range of technologies, work closely with clients, and play a vital role in delivering outstanding IT support. The salary for this position ranges from £25,500 to £30,000.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1837 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.