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First Line Analyst
£33,948 - 33,948
Click Digital
Brookfield Road 54, Nottingham
£33,948 - 33,948
Requirements
Must:
- Excellent customer service and communication skills (verbal and written).
- Strong call control and professionalism under pressure.
- Ability to handle conflict and adapt to change.
- A team player who contributes to team progress as well as personal success.
- Reliable, punctual, and open to feedback.
- Able to learn new software and recognize patterns or trends in incidents.
- Previous experience in a contact center or IT support environment is desirable but not essential.
Responsibilities
- Handle incoming calls and emails via Genesys, logging incidents into ITSM.
- Aim to resolve issues at the first point of contact wherever possible.
- Perform queue management and take switchboard overflow calls when needed.
- Collaborate closely with teammates to ensure a consistent, high-quality service.
Description
We are recruiting a motivated and customer-focused First Line Analyst for our leading IT service operation based in Nottingham. As part of a team of six analysts, you will handle around 1000 calls and 700 emails per month, supporting end users and ensuring incidents are logged, managed, and resolved efficiently. Training will take place on-site in Nottingham for at least two weeks, with side-by-side shadowing until you feel confident working independently. Once fully trained, you will transition to a hybrid model, working 2 days in the office and 3 days from home. Please note that this is an umbrella contract, and the role is Inside IR35.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2823 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Hyve Managed Hosting, Kirintec Limited, TCMM Shutter Group Ltd, Direct Online Services, BAE Systems, Assisted Lives, Aerial Exposure Limited among others, are currently hiring for Business roles in the UK.
The company with most openings is Ocho as they are hiring for 69 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Ocho as they are hiring for 69 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.