2896 IT & Software Developer jobs in the UK
IT Support Technician
£36,000 - 76,000
Cleaver Fulton Rankin
Raby Street 50, Belfast + Remote (UK)
£36,000 - 76,000
Requirements
Must:
- A third-level qualification in Computer Science, Information Technology, or a related discipline is preferred.
- 1 year equivalent experience in supporting, implementing, and managing IT services.
- Demonstrated experience in accurately logging, prioritising, and resolving IT incidents within agreed service levels.
- Experience in troubleshooting a wide range of user IT issues.
- Experience delivering effective end-user IT support, both remotely and onsite.
- Hands-on experience administering Active Directory and Office 365, including user account creation, access control, and configuration.
- Experience in network administration.
- Ability to apply a structured, analytical approach to diagnosing and resolving technical problems.
- Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.
- Practical experience supporting and troubleshooting Microsoft Windows 11 environments.
- Experience of dealing with wired and wireless network connectivity issues.
- Strong proficiency in supporting Microsoft 365 applications, including Word, Excel, Outlook, and Teams.
Responsibilities
- Provide day-to-day support and maintenance of the companys LAN, WAN, Wi-Fi, and firewall infrastructure.
- Diagnose and resolve hardware and software issues.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Update customer data and produce audit reports.
- Work within Active Directory/M365 Admin.
- Contribute to ongoing IT projects.
- Log incidents and respond to service requests accurately.
- Maintain detailed records of incidents and resolutions.
- Investigate and troubleshoot technical issues related to desktops, laptops, printers, and mobile devices.
- Collaborate with colleagues to identify root causes and implement solutions.
- Coordinate with external vendors for hardware and software problem resolution.
- Create and update knowledge base articles for common issues.
- Document procedures and best practices for future reference.
- Provide basic training to end-users on IT tools and applications.
- Promote self-help resources to empower users.
Description
At Cleaver Fulton Rankin, we are committed to providing high-quality technical support to our users. Our IT Support Technician will play a vital role in ensuring the stability, performance, and security of our IT network and platforms. We value collaboration and innovation within our team, offering the opportunity for professional growth through ongoing IT projects. Our office is located in a vibrant area that fosters creativity and teamwork.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2896 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, NFU Mutual, Wykes Engineering Co. (Rushden) Limited, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 92 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 92 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.