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IT Service Delivery Manager
£65,000 - 75,000
Clearwater People Solutions
Regent Row 20-26, Birmingham
£65,000 - 75,000
Requirements
Must:
- I have at least 5 years of experience managing ITIL processes in medium to large organizations.
- I have a strong Major Incident Management background, with a minimum of 3 years of experience handling critical outages.
- I hold an ITIL Foundation qualification.
- I am familiar with ITSM/helpdesk ticketing systems.
- I possess solid knowledge of IT applications and infrastructure.
- I have proven experience leading crisis management and war room scenarios.
- I demonstrate excellent communication, stakeholder management, and customer service skills.
- I can work effectively under pressure and manage multiple priorities.
- I adopt a proactive approach to continuous improvement and service assurance.
Responsibilities
- I act as the Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication.
- I serve as an escalation point of contact, focusing on swift incident resolution.
- I ensure that Service Requests are logged, tracked, and resolved within agreed SLAs.
- I manage problem detection, investigation, and root cause analysis.
- I produce and deliver monthly and ad-hoc service reports for management and stakeholders.
- I create, maintain, and improve ITSM-related documentation, such as SOPs and process guides.
- I review and manage IT escalations to ensure timely and effective resolution.
- I support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM).
- I provide on-call Priority 1 support on a rota basis.
- I collaborate with resolver teams to review SLA/KPI performance and identify improvements.
- I ensure compliance with Information Security, privacy, and regulatory requirements.
Description
We are seeking an experienced IT Service Delivery Manager to join our fast-paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. If you thrive in a dynamic environment and want to play a key role in driving service excellence, we would love to hear from you.
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You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 1808 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for IT roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Ocho as they are hiring for 61 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.