IT Administrator

- Provide on-site and remote IT support to all users, responding to queries via phone, email, or chat. - Assist with the maintenance and support of IT infrastructure, including servers, storage, virtualisation, desktops, voice and data networks, and mobile devices. - Oversee and maintain hardware including PCs, laptops, and printers, ensuring service and warranty contracts are in place. - Manage Microsoft Active Directory, including user account administration and password resets. - Support Microsoft Azure, Office 365, OneDrive, Windows 10/11, Windows Server, and Exchange environments. - Assist with IT infrastructure projects, including upgrades and system implementations. - Manage secure network access for remote users. - Implement and manage security, integrity, and backup procedures to ensure business continuity. - Create, update, and maintain IT policies and procedures in line with best practice. - Liaise with external suppliers to source hardware/software solutions. - Ensure compliance with software licensing laws. - Set up, configure, and deploy new hardware and software. - Diagnose and resolve system and network issues in a timely manner. - Provide user training, guidance, and feedback. - Maintain cabling and carry out hardware moves as required.