3074 IT & Software Developer jobs in the UK
IT Service Desk Analyst
£25,000 - 27,000
Clarify Consultancy Ltd
Princess Street, Wigan + Remote (UK)
£25,000 - 27,000
Requirements
Must:
- Experience in a customer support role with a technical service desk background
- Knowledge of Dynamics, ServiceNow, or an in-house ticketing system (beneficial but not essential)
- Excellent communication and interpersonal skills
- Strong customer service skills with the ability to resolve issues efficiently
- Organisational skills to manage multiple tasks effectively
- Technical proficiency in IT
- Ability to work within service levels and KPIs
Responsibilities
- Resolve incoming IT queries remotely via email and phone
- Log details of issues on the company ticketing systems
- Prioritise and resolve IT concerns, escalating serious issues as necessary
- Manage assigned tickets in a timely manner, keeping customers updated
- Perform system installations, updates, and maintenance procedures to avoid service interruptions
- Provide exceptional customer service to ensure a superb customer experience
- Prepare training manuals and FAQs for end-user guidance
- Document processes and maintain service desk records
- Make recommendations to optimise IT performance and prevent future issues
- Collaborate with internal departments to ensure IT needs are met
- Keep informed of advancements in IT
Description
We are a leading company within the IT sector, looking for an organised and professional Service Desk Analyst/First Line Support to join our technical team serving a UK-wide client base. We offer a friendly and supportive work environment, along with a competitive salary and excellent opportunities for career progression.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3074 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
The Scouts Association, Mas & Pas Limited, Hillside Primary Care IT Services, Companies House, Delapt Technologies UK, OpenWorks Engineering, Ctrl Alt among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 92 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 92 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.