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IT Service Desk Analyst - 1st Line
£28,000 - 28,000
Circle Group
Kingston Street, Hull + Remote (UK)
£28,000 - 28,000
Requirements
Must:
- A minimum of 6 months experience in a 1st line IT support role.
- Proficiency in using helpdesk software, MS Office 365, and Windows 10.
- Excellent understanding of various systems and a passion for learning about new and upcoming technology and software.
- Ability to find solutions and assist staff at all levels.
- Strong communication skills.
- Ability to prioritize tasks and meet deadlines.
- We value enthusiasm, hard work, and teamwork.
Responsibilities
- Provide helpdesk and telephone support to users.
- Build and deploy laptop clones.
- Install basic laptop components.
- Offer basic Microsoft Office 365 support.
- Escalate and manage 2nd and 3rd line support tickets.
- Carry out basic Active Directory tasks.
- Support users both remotely and on-premises.
- Create user profiles and roll out software centrally and manually.
- Conduct user laptop health checks.
- Manage all tasks via the helpdesk system.
- Review ticket trends with the line manager.
- Support the team and firm with ad-hoc IT tasks.
Description
We are a leading company located in central Hull, seeking a 1st Line IT Support Analyst to join our team. We offer a starting salary of £25,000-28,000, depending on experience, and we are looking for the right candidate to grow into this role and progress into a 2nd line position in the future. As this role is full-time and based in Central Hull, you must be able and willing to commute to the office regularly. Please note that we can only consider applicants with the right to work in the UK and are unable to offer sponsorship. If you are eager to join a brilliant team and company, we encourage you to apply.
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The company with most openings is Ocho as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.