3250 IT & Software Developer jobs in the UK
Requirements
Must:
- Bachelors degree in a technical discipline such as Engineering or Computer Science, or an equivalent combination of education and experience
- 0-3 years of experience in a technical or customer-facing support role
- Foundational understanding of fiber optic transport and switching technologies
- Basic knowledge of Optical Transport Network (OTN), Synchronous Optical Network (SONET), or Synchronous Digital Hierarchy (SDH) environments
- Strong analytical and problem-solving skills applied to system-level troubleshooting
- Excellent written and verbal communication skills in English
- Ability to work onsite for in-person training and mentoring for approximately six months, followed by a hybrid work model
- Experience supporting customers in a technical support or network operations environment (nice to have)
- Familiarity with Carrier Ethernet technologies and associated fiber optic facilities (nice to have)
- Exposure to element management systems or network management systems (nice to have)
- Working knowledge of Ethernet, Internet Protocol (IP) networking, Linux, databases, or data communications (nice to have)
- Experience contributing to technical documentation or knowledge bases (nice to have)
- Ability to remain effective and customer-focused in high-pressure or time-sensitive situations (nice to have)
Responsibilities
- Provide system-level pre- and post-sales technical support for Ciena optical networking products across a global customer base
- Serve as a primary technical contact for customer inquiries, delivering timely and professional support via phone, email, and chat
- Diagnose, troubleshoot, and resolve network faults, performance issues, and configuration challenges
- Leverage diagnostic tools, lab environments, and research to progress complex technical issues
- Capture, document, and escalate detailed technical information to senior engineering teams when required
- Contribute to the Knowledge-Centered Service (KCS) knowledge base and share customer feedback with internal stakeholders
- Support customer business needs through occasional after-hours and weekend coverage
Description
At Ciena, we are the global leader in high-speed connectivity, and we are committed to a people-first approach. Our teams enjoy a culture that prioritizes flexibility, belonging, well-being, and continuous growth. This role plays a critical part in delivering exceptional customer experiences by supporting the reliable operation of our optical networking solutions for customers around the world. We value diversity and respect our employees as individuals, fostering an environment in which everyone feels respected, valued, and heard.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3250 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, MOD - Defence Digital, Secret Source Marketing, Government Communications Headquarters (GCHQ) among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 88 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 88 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.