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1st Line Helpdesk
£26,000 - 26,000
Charles Peters
A452, Solihull + Remote (UK)
£26,000 - 26,000
Requirements
Must:
We are looking for candidates with IT experience, particularly within a support environment, ideally from a Managed Service Provider (MSP). You should possess strong skills in Windows Server (including Hyper V, Active Directory, DHCP, DNS), have significant experience with PCs, and familiarity with both Windows and OSX operating systems. Additionally, you should be knowledgeable in router, switch, and firewall configuration, as well as have a good understanding of hardware. Excellent knowledge of IP and TCP/IP networking is preferred, along with a strong customer service background. A full driving license is also required.
Responsibilities
In this role, you will be working with a team of 9 people, handling a mixture of helpdesk calls. Your responsibilities will include resolving IT issues over the phone and by remotely accessing clients' sites. We expect you to have an excellent telephone manner, patience, and effective troubleshooting techniques to provide the best support to our clients.
Description
We are a Microsoft Certified MSP, providing IT support, installations, VoIP phone systems, Office 365 cloud services, hosted servers, cloud backup, and photocopiers to over 350 customers throughout the West Midlands from our base in Solihull. Having experienced rapid growth over the past 5 years, we now have a team of 30 and plan to expand further in the coming year. The job involves a mix of home working and office-based work; typically, you will spend 2 days in the office and work from home for the remainder of the week once your probation is completed. All our staff are either Microsoft, 3CX, and Watchguard certified or are on their way to certification, and we actively encourage and cover the costs associated with this professional development. Benefits include a hybrid work schedule, a full training plan with dedicated study time, 33 days of holiday (including bank holidays), 24/7 counseling support, and a financial advice helpline. Additionally, there is potential to earn commission. If this sounds like your ideal job, we would love to hear from you.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2576 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 65 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.