2774 IT & Software Developer jobs in the UK
Second Line Helpdesk Support Specialist
£45,000 - 70,000
Chapman Tate Associates
Queen Victoria Street 9-11, Leeds
£45,000 - 70,000
Requirements
Must:
- Minimum of 3 years’ experience in a technical support environment
- Strong diagnostic and analytical skills with knowledge of software and IS applications
- Proficient with Microsoft applications, database applications, internet protocols, and general computer literacy
- Ability to multitask, maintain a positive attitude, and respond with a sense of urgency
- Excellent telephone presence and organized follow-up skills
- Strong networking and relationship-building skills internally and externally
- Excellent verbal and written communication skills
- Customer-focused and service-oriented mindset
Responsibilities
- Provide quality technical support to internal and external customers while upholding company values
- Deliver product training, knowledge, and expertise to staff and clients
- Respond promptly to support requests via phone, email, or in-person and provide timely solutions
- Log, track, and prioritize support calls; escalate issues when required
- Identify trends in support requests and develop documentation or training materials to address recurring issues
- Communicate updates to customers and management regarding resolution efforts
- Recommend improvements to systems, procedures, and documentation
- Access software updates, drivers, knowledge bases, and FAQs to resolve user issues
- Assist with the development and testing of newly designed products for operational integrity
- Collaborate effectively across teams to achieve business objectives
Description
Chapman Tate is seeking a highly skilled Technical Centre Specialist to provide second-level support and act as a backup for our clients AI helpdesk function. This role will cover all standard software and hardware for staff deployed both internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. We value a strong commitment to our client values and customer service excellence. This position is based in Leeds, UK and offers a competitive day rate of £200 on a 6-month contract, operating outside IR35.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2774 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Sellafield Ltd, Computershare, Eaton, Future Talent Learning, Dominic Harris Studio among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.