2684 IT & Software Developer jobs in the UK
IT Service Desk Manager
£45,000 - 60,000
Chapman Tate Associates
Abbots Way, Shrewsbury
£45,000 - 60,000
Requirements
Must:
- Previous experience managing or leading a Service Desk or technical support team
- Strong technical understanding of Microsoft 365, Azure, Intune/Endpoint Manager, and modern device management
- Solid grasp of ITIL frameworks and service management principles
- Excellent leadership, communication, and stakeholder-management skills
- Ability to analyse service performance and implement meaningful improvements
- Calm, structured approach to handling escalations
Responsibilities
- Lead, mentor, and manage the Service Desk team to ensure consistent, high-quality support
- Oversee service queues, ticket prioritisation, and escalations within a Microsoft Cloud environment
- Ensure effective handling of incidents, requests, and changes using ITIL best practices
- Drive improvements across tools, processes, and documentation
- Monitor KPIs, SLAs, and service quality, providing regular reporting to leadership
- Collaborate with Infrastructure, Cloud, and Security teams to ensure seamless service operations
- Support end-users and customers across Microsoft 365, Azure, Intune/Endpoint Manager, and related services
- Contribute to ongoing cloud transformation and modern workplace initiatives
Description
We are a trusted and rapidly growing client organization based in Shrewsbury, offering hybrid work opportunities. We are excited to support your professional growth as part of our team. This position offers a competitive salary between £45,000 and £60,000, along with the chance to work within a friendly, collaborative culture that genuinely invests in modern technology. As part of our expansion, you will have clear opportunities to influence team development, tools, and service strategy.
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You can find DevOps salaries in the UK here.
How many DevOps jobs are in the UK?
Currently, there are 2684 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is the UK a good place for DevOps?
The UK is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in the UK?
The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Kodu, MandM, Wykes Engineering Co. (Rushden) Limited among others, are currently hiring for DevOps roles in the UK.
The company with most openings is Hays Technology as they are hiring for 72 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.
The company with most openings is Hays Technology as they are hiring for 72 different DevOps jobs in the UK. They are probably quite committed to find good DevOps.