Senior Service Designer

- Degree or equivalent experience in Computer Science or Information Technology. - Professional level certification such as ITIL (Foundation or higher), BCS Certificate in Service Design, ISO/IEC 20000 Practitioner, Service Integration and Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. - Ability to translate business, user, and operational requirements into coherent, efficient, and cost-effective service designs. - Experience in creating end-to-end Service Design Packages (SDPs). - Understanding of Agile and user-centred design approaches and how they integrate with service delivery. - Experience leading and line managing Service Designers, providing direction, coaching, and professional development. - Proven track record of engaging with stakeholders and governance forums. - Experience designing secure or air-gapped platforms within the government sector. - Knowledge of NCSC, GDS, and UK government security frameworks, including Secure by Design and Cloud Security Principles. - In-depth understanding of service design principles and IT service management frameworks (e.g. ITIL). - Understanding of enterprise and technical architecture concepts. - Ability to lead co-design workshops and apply human-centred design methods. - Awareness of accessibility, inclusion, and usability standards within digital and operational service design. - Desirable: Membership of a recognised professional body such as BCS or IET. - Experience designing for government security classification OFFICIAL and above. - Awareness of AI technologies to enable operational efficiency and data-driven decisions.