3043 IT & Software Developer jobs in the UK
IT Service Desk Team Leader
£30,000 - 33,000
Central Technology Ltd
Sheepbridge Lane, Chesterfield
£30,000 - 33,000
Requirements
Must:
- Minimum 4 years experience within the IT Industry
- Strong communication skills, both written and verbal
- Empathy towards others
- An aptitude to lead, build, coach and develop pod
- Good technical problem-solving skills
- Strong approach to teamwork
- Ability to remain calm under pressure in handling critical incidents
- Tenacious and enthusiastic nature about quality
- Strong understanding of the ITIL framework focusing on Digital and IT Strategy
- Strong customer service ethic
- Experience of leading, building, coaching and developing a team through direct people management
- Excellent logical and methodical problem-solving skills
- Experience within a technical environment (preferred)
- Experience in managing a team within a service environment (preferred)
Responsibilities
- Review ticket performance of the team to ensure SLAs are being met
- Handle high and major incidents and work with escalations
- Conduct onboarding sit-ins to ensure key information is gathered and shared with the pod
- Work closely with the pod to improve service and provide support
- Lead and mentor the pod to ensure each member knows their responsibilities and what is expected of them
- Maintain a positive attitude with an enthusiastic approach to leading
- Assist in performing reviews with pods alongside the Service Desk Manager
- Review workloads and collaborate with the Service Desk Manager to plan for future recruitment
- Review documentation, policies, and procedures to ensure alignment with current and future technologies
Description
At Central Technology, we are a forward-thinking IT support, Telecoms, and Cloud Services provider in the midst of transitioning from a regional, single office business to a national, multi-location organization. Our mission is to become the UKs leading business technology partner for the SME market, specializing in premier cloud data solutions. We offer a competitive salary, free fitness classes, flu vaccinations, a health and wellbeing program, on-site parking, and private medical insurance. Our Service Desk Pod Lead role is integral to delivering exceptional service to our IT Managed Customers, and the position requires in-person work.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 3043 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
SwapTix, Arctic Shores, Evri, TAG Support Services Limited, The Corporate Housing Partnership Limited, FCDO Services, Sage among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 83 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 83 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.