IT Support Technician

To be considered as an IT Support Technician, you will need: - Experience managing a Microsoft 365 user environment from a security perspective (300 users). - Strong experience in troubleshooting Microsoft 365 applications, including Outlook, Teams, and SharePoint. - Familiarity with Microsoft Entra ID for user account management. - Experience using Microsoft Intune and Microsoft Defender to manage distributed devices. - Proven ability to provide excellent customer service and manage support tickets effectively. - Experience identifying and addressing recurring IT issues to prevent future incidents. - Strong problem-solving skills and the ability to diagnose technical issues efficiently. - Excellent communication skills to explain technical information to non-technical users. - The ability to create and maintain technical documentation for troubleshooting and user guidance. - Adaptability to learn and implement new technologies and ITSM processes. It would also be beneficial to have the following qualifications: - Microsoft Certified: SC-200 Security Operations Analyst. - Microsoft Certified: SC-300 Identity and Access Administrator. - Microsoft Certified: SC-400 Administering Information Protection & Compliance in Microsoft 365. - Microsoft 365 Certified: Administrator Expert.