2604 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
IT Service Relationship Lead
£45,000 - 45,000
Celon Group Limited
Bury Court, London
£45,000 - 45,000
Requirements
Must:
- Proven IT and Customer Experience Expertise: Extensive experience working within IT departments and customer outcome-focused roles, with a passion for enhancing end-user satisfaction.
- Service Reporting: Advanced administrative skills using the Microsoft Suite (Word, Excel, PowerPoint), with the ability to produce high-quality reports and documentation.
- Analytical Expertise: Good analytical knowledge and experience in designing and producing IT reports, dashboards, and management information with Power BI or alternate analytic tools.
- Stakeholder Management: Demonstrated success in engaging a diverse range of stakeholders across technical and non-technical teams. Proven influencing and negotiation skills to drive User Experience as well as cultural, procedural, and functional change across organizations.
- Communication: Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
- Time Management: Excellent time management skills, capable of managing priorities and meeting deadlines.
- Personal & Professional: Tactful and approachable at all times, with a strong, open, and honest personality.
- Self-Starter: Proactive, target-driven, and focused on success.
- Team player: Collaborative and adaptable, capable of working effectively within a wider team and leveraging colleagues' expertise to ensure organizational objectives are met.
- Certification: ITIL v4 Foundation certification (minimum requirement).
Responsibilities
- Lead Service Review: I will chair regular internal Service Reviews with departments to capture Service Experience and the Value of IT, documenting and tracking minutes and actions.
- Measure Experience: I will create and maintain Colleague Experience Surveys to build data-driven insights and drive Continual Service Improvement (CSI).
- Define XLAs: I will collaborate with the Head of IT Services to define and create Experience Level Agreements (XLAs), then communicate, publish, and track measurable outcomes.
- Reporting & Dashboards: I will produce monthly management dashboards and reports to deliver accurate and timely data-driven insights using ITSM tools and Power BI.
- Incident & Complaint Tracking: I will develop, implement, and maintain processes for tracking and responding to User complaints and service pain points, with insights feeding into improvement initiatives.
- Engage & Communicate: I will apply strong oral and written communication skills to represent IT in a user-friendly way, translating technical language into clear, compelling messages for both technical and non-technical stakeholders and maintaining communication between Users and the IT team.
- Data Analysis: I will analyze both quantitative and qualitative data using appropriate tools to provide clear insights that drive improvements in colleague experience across IT.
- Working Relationships: I will develop strong collaborative working relationships with IT Service Desk Managers, IT Service Transition Managers, Key Internal System (Service) Stakeholders, Internal IT Heads, and key IT Suppliers.
- Service Culture: I will foster and maintain a strong Service culture within IT teams, showing personal initiative in promoting the User experience both within and outside IT.
- Champion Culture: I will be individually motivated to drive and promote the User Experience function in and out of IT.
- Day-in-the-life Insight: I will spend a day-in-the-life with different teams, including IT and individual organization units, to understand day-to-day challenges and User expectations.
Description
Celon is seeking a dynamic and user-focused Service Relationship Lead to join our growing team on a 6-month fixed-term contract with an immediate start and the potential to extend. Working as an extension of our clients' teams, including some of the UK's largest organizations, this is a key role focused on engaging IT Users—tracking, measuring, and reporting on Users' experiences using IT Services end-to-end to drive continual service improvement and value of IT Services. We support hybrid working to enhance work-life balance and encourage continuous professional development to maximize employee potential. All employees are eligible for comprehensive private medical insurance, which includes a Virtual GP Service, and we offer a competitive pension scheme to help employees plan for their future.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Specialist salaries in the UK here.
How many IT Specialist jobs are in the UK?
Currently, there are 2604 IT openings.
Is the UK a good place for IT Specialists?
The UK is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in the UK?
MastarRec, Mas & Pas Limited, client server, Client Server, Labman Automation, Babcock International, Core-Asset Consulting among others, are currently hiring for IT roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.
The company with most openings is Experis as they are hiring for 78 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.