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IT Business Partner
£45,000 - 45,000
Celon Group Limited
Bury Court, London
£45,000 - 45,000
Requirements
Must:
- I seek someone with a strong background in IT service or delivery roles, who can communicate effectively with both IT professionals and end users.
- Demonstrated experience in engaging a wide range of stakeholders, including team leads, department heads, and senior colleagues is essential.
- Excellent service reporting skills are required, along with advanced administrative proficiency in the Microsoft Suite (Word, Excel, PowerPoint).
- I need a candidate who possesses a data-informed approach, demonstrating the ability to work with both qualitative and quantitative data to draw meaningful insights that support continuous service improvement.
- Skills in designing and interpreting reports and visual dashboards using tools such as Power BI are necessary to provide insight into service performance and colleague experience.
- Excellent written and verbal communication skills are crucial, as I require someone who can present complex information clearly and diplomatically.
- A genuine interest in improving how people experience technology in their daily work is a must.
- Confidence in working independently and effectively managing time in a fast-paced environment is expected.
- I value a collaborative mindset and the ability to work across teams with sensitivity and professionalism.
- Experience using IT service management platforms for reporting, tracking service performance, and managing user interactions is needed.
- An ITIL v4 Foundation certification is the minimum qualification required to demonstrate understanding of service management principles.
Responsibilities
- As the IT Business Partner, I will be your key point of contact between IT and internal teams, where I will build trusted working relationships with colleagues at all levels, including senior leadership.
- You will identify patterns in colleague feedback and technology pain points, using data and insights to inform priorities for service improvement.
- Collaborating with IT service managers, you will interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting.
- I will rely on you to coordinate and deliver structured management information and dashboards, ensuring that reporting is timely, accurate, and aligned with stakeholder expectations.
- You will support the introduction and tracking of user-focused service measures, including experience-based indicators.
- Creating clear, user-friendly communications that make IT services understandable and relevant for non-technical colleagues will be part of your role.
- I expect you to actively promote a collaborative and respectful IT culture that centers around user needs, feedback, and empowerment.
- You will take the time to understand daily working realities across different teams, thereby supporting alignment between service delivery and real-world organizational requirements.
Description
At Celon, we are actively seeking a proactive and experienced IT Business Partner to join our growing team on a 6-month fixed-term contract, with an immediate start and the potential for extension. This role is critical to strengthening the link between IT and business, focusing on delivering accurate, timely, and informative management reporting while measuring and improving the end-to-end experience of IT services. You will work closely with teams across the organization to understand user needs, surface pain points, and help IT respond with greater insight, empathy, and effectiveness. We value hybrid working arrangements to support a better work-life balance and encourage continuous professional development to maximize employee potential. Additionally, all employees are eligible for comprehensive private medical insurance, including a Virtual GP Service, and we offer a competitive pension scheme to help plan for your future.
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