2113 IT & Software Developer jobs in the UK
Third Line Support
£36,000 - 40,000
Rose Street North Lane, Edinburgh
£36,000 - 40,000
Requirements
Must:
We are looking for candidates with proven experience in a senior technical support or infrastructure role, ideally within a Managed Services Provider (MSP). You should possess strong skills across Windows Server, networking, Microsoft 365, Azure, and virtualization, as well as a good understanding of ITIL practices. While certifications such as Microsoft, Cisco, CompTIA, or ITIL would be advantageous, they are not essential. Experience with PowerShell automation would also be a significant bonus. If you do not hold the mentioned certifications, don’t worry; we offer paid study time and funded certifications.
Responsibilities
As a Senior Technical Analyst (3rd Line) on our high-performing team in Edinburgh, you will serve as the final escalation point for complex infrastructure, networking, cloud, and application issues. Your role will involve supporting and mentoring the 1st and 2nd line teams to ensure our service quality remains top-tier. You will collaborate closely with the Service Desk Coordinator to identify recurring issues, drive proactive improvements, and contribute to change management and root cause analysis. Additionally, you’ll act as the bridge between Managed Services and Professional Services, ensuring smooth project handovers and maintaining consistent technical standards. Documenting your work in IT Glue, building a solid knowledge base, and providing expert guidance during escalations will also be key aspects of your role.
Description
Join our growing Managed Services Provider where we truly value expertise and development. This position offers a salary of up to £40,000, hybrid working with two days in the Edinburgh office, 22 days’ holiday plus 8 public holidays (increasing with service up to a maximum of 35 days), a 7% employer pension contribution, Private Medical Insurance, and many other great benefits. If you’re ready to step into a role where your knowledge, initiative, and leadership can make a real impact, this could be your perfect next move. We look forward to your application!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2113 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, The Ridgeway School, ID Medical, The Talent Movement Ltd, Commsworld, OneTouchServices, Direct Online Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 54 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 54 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.