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IT Service Desk Analyst
£24,000 - 27,000
Parliament Street 15, York
£24,000 - 27,000
Requirements
Must:
We are looking for someone with a strong interest in technology and problem-solving. You should have a natural curiosity and a willingness to learn and embrace new challenges. Clear and confident communication skills are essential as you will be guiding clients through processes and explaining technical issues in plain language. You should thrive in a collaborative environment, remain calm under pressure, and prioritize tasks effectively. A full UK driving license is desirable as occasional client site visits may be part of the role in the future.
Responsibilities
As part of our support team, you will be the first point of contact for customers seeking technical help. You will manage queries via phone and email, resolving most issues on the same day. When required, you will log in remotely to guide clients through fixes. Your role will involve exposure to both our company's SaaS application and internal systems. Over time, you will have the opportunity to contribute ideas to improve processes, run client training sessions, and mentor new team members. This is a dynamic role that will grow with you.
Description
We are a growing software company that has been helping organizations work smarter for over 15 years. Our cloud-based software solution streamlines business operations and enhances efficiency. With a reputation for innovation and exceptional service, we support a diverse range of clients across the UK. Our product is specialized but widely used, and our team is encouraged to contribute innovative ideas and processes that deliver real value to our customers. This role offers a supportive and flexible working environment with hybrid working options (three days in our York office). We provide a modern office space, on-site parking, and a sociable culture with quarterly events and team socials. The salary range for this position is £24,000 to £27,000, and you will benefit from structured training and development opportunities. Additional perks include 25 days of holiday (rising to 30 with service), health and life assurance, pension contributions, and regular salary reviews with clear progression opportunities. If you are eager to combine your technical knowledge with customer-facing skills in a role that makes a difference every day, we encourage you to apply.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2566 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Business roles in the UK.
The company with most openings is Ascendion as they are hiring for 56 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Ascendion as they are hiring for 56 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.