IT Infrastructure and Helpdesk Manager

This is a great opportunity for me to take on a hands-on leadership role within a growing, international organization that invests heavily in its people and technology. I will be joining a business that has been expanding globally, with new locations launched across Europe and Asia in the last two years, and plenty more on the horizon. I will lead a small but capable IT Support and Infrastructure team, covering the UK and a handful of international sites. The role consists of a mix of management and technical work, with roughly one-third focusing on people leadership and two-thirds on hands-on support and projects. I will be responsible for the day-to-day IT operations across the business, managing escalations, improving processes, and ensuring that the team delivers high-quality service. I will also be involved in infrastructure work, including patching, firmware updates, vendor management, and supporting systems across Windows, Linux, VMware, and Cisco environments. The organization runs a mix of on-premises and cloud technology, with an emphasis on security, reliability, and regulatory compliance. I will be part of a collaborative and knowledgeable team with strong leadership, and I will have the chance to make meaningful improvements to how IT operates. The position allows for hybrid working up to two days a week from home, with core hours from 8 am to 6 pm. I will enjoy great benefits, including a generous pension, an annual bonus, private healthcare, and increased holiday with service. Full background checks (credit & DBS) are required due to privileged access.