3237 IT & Software Developer jobs in the UK

Cast UK Limited jobs

Technical Support Specialist

£23,000 - 51,000
Cast UK Limited
Jordan Street 7, Heywood
£23,000 - 51,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Junior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Minimum 5 years experience in a front-line engineering support role. - Proven track record in technical service delivery and customer support. - HND qualification in electrical engineering. - Experience in Technical support or Field Service Technician is desirable. - Strong fault diagnosis and problem-solving skills. - Clear and effective communication, both written and verbal. - Professional and customer-focused approach. - Adaptability and resilience under pressure to fast-changing demands with clients.

Technologies

Responsibilities

- Diagnose complex equipment faults and deliver effective engineering solutions to minimize customer downtime. - Support the Field Service Scheduler by providing technical input and guidance on optimal technician allocation. - Mentor and provide technical guidance to Apprentices and Field Service Technicians. - Prepare and manage detailed technical reports while supporting major projects, system upgrades, and equipment installations. - Collaborate closely with Customer Care, Sales, and Project teams to ensure efficient and seamless service delivery. - Analyze machine performance data and provide insights and recommendations to support technical sales activities. - Provide technical support to Installation Project Leaders, including input on installation activities and coordination.

Description


We are a well-established international manufacturer located in Heywood, Greater Manchester, offering a fantastic opportunity to work with a collaborative team supporting an impressive global client base. Our company provides great career growth opportunities, training, and professional development. We offer amazing benefits including private health insurance, up to 14% pension contribution, a performance-based bonus, and a generous leave allowance that increases with tenure.
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