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Support Analyst
£31,000 - 31,000
Care Visions Group Limited
Callendar Road, Falkirk
£31,000 - 31,000
Requirements
Must:
- I have a minimum of 2 years’ IT support experience in a busy, multitasking environment.
- I possess broad technical exposure, including Microsoft 365, Active Directory, LAN/WAN, telephony, and server fundamentals.
- I have strong Microsoft Office skills (Outlook, Excel, Word, PowerPoint).
- I am competent in installing and troubleshooting Microsoft Operating Systems.
- I have experience with HP and Dell hardware.
- I can provide mobile device support (ideally Intune).
- I am skilled in telecoms issue resolution (cloud telephony, mobiles, landlines).
- I am knowledgeable about backup and restore procedures.
- I can provide printer support and troubleshooting.
- I have excellent communication skills and am comfortable supporting non-technical users.
Technologies
AI
Active Directory
Hyper-V
LAN
Microsoft 365
Microsoft Power Platform
Office 365
Responsibilities
- I provide professional, courteous, and rapid responses to user inquiries (both remote and on-site).
- I own technical issues from investigation through to resolution.
- I log, track, and resolve tickets in our service desk system.
- I collaborate with IT colleagues to improve processes and share knowledge.
- I administer and support Microsoft 365 services (Exchange Online, OneDrive, Teams, SharePoint).
- I manage user accounts in Active Directory and Microsoft 365.
- I deploy, configure, and maintain PCs, laptops, and peripherals.
- I troubleshoot operating systems, software, and applications.
- I support company telephony systems (cloud platforms like 8x8) and mobile devices (MDM).
- I provide LAN/WAN infrastructure support and basic server administration.
- I configure and troubleshoot remote Wi-Fi networks.
- I liaise with external vendors and place orders with suppliers.
- I travel to other office locations as needed (a valid UK driving licence is required).
Description
Join our dynamic team and make a real impact! If you are passionate about IT and eager to deliver outstanding technical support, we want you to be part of our Falkirk office, supporting users across multiple sites. This is a fantastic opportunity to work in a fast-paced, collaborative environment with hybrid working available after training. In addition to a competitive salary of £31,000 per annum, we offer benefits such as annual leave, group term life assurance, a health cash plan, and enhanced family-friendly leave policies. There are also opportunities for growth and development within a supportive, friendly team culture. We are committed to safeguarding and maintaining high standards of care. If you are ready to take the next step in your IT career, please apply now with your updated CV. The closing date for applications is Monday, 20th October 2025. This is a full-time, permanent position with a hybrid work location in Falkirk.
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The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.