Integration Architect

- Lead the end-to-end design and implementation of integration solutions, ensuring all integrations are routed via the Customer Integration Hub and comply with enterprise architecture and GDS standards - Embed GDS Service Standard principles throughout the integration lifecycle, including user-centred design, accessibility, security, and continuous improvement - Collaborate with business analysts, technical BAs, and delivery teams to capture integration requirements and translate them into detailed interface specifications and solution designs - Oversee integration of key platforms, including Customer ERP, ServiceNow, Amazon Connect, SOC/SIEM, and Enterprise Data Platform, ensuring secure, reliable, and scalable data flows - Facilitate and lead solution integration workshops with internal and external stakeholders to confirm requirements, design adherence, and technical feasibility - Produce and maintain integration artefacts, including Integration Catalogues, High-Level and Detailed Solution Designs, Data Flow Diagrams, and evidence of GDS alignment - Ensure integration solutions support real-time monitoring, alerting, and incident management (e.g., via ServiceNow and Power BI dashboards), in line with GDS requirements for operational monitoring and incident response - Work with security teams to ensure all integrations meet protective monitoring and incident notification requirements, following GDS security and privacy standards - Support test assurance activities, including integration testing, defect triage, and resolution, ensuring quality is built in from the discovery phase as per GDS guidance - Provide technical leadership and guidance to project teams throughout the implementation lifecycle and support knowledge transfer to BAU teams - Prepare for and support GDS service assessments, maintaining evidence of compliance with all relevant GDS standards and principles