1992 IT & Software Developer jobs in the UK
Technical Support Officer
£67,000 - 107,000
Capita Resourcing
65 Gresham Street, Belfast
£67,000 - 107,000
Requirements
Must:
- Hands-on experience working with SQL scripting
- Strong knowledge of MS Office work packages, i.e. Word, Excel, Outlook
- Understanding of ITIL service management
- Experience of managing personal workloads
- Experience of working as part of a team
- Excellent knowledge of coordinating Strategic 3rd Parties
- Proven experience in customer-facing 2nd line support
- Excellent communication skills, both written and verbal, including proposal and business writing skills
- Experience in working in a high-pressure environment and meeting tight deadlines
Responsibilities
- Provide day-to-day technical support ensuring a high-quality service
- Attend sites/remote fix to achieve SLA
- Meet deliverables set by Service Delivery Manager & Project Managers on assigned activities
- Generate and prepare internal and external customer reports and proposals
- Maintain and build technical relationships with Strategic Support Partners
- Manage outstanding calls to closure using available service tools
- Manage internal databases and procedures relevant to MIS & Curriculum Processes to ensure compliance
- Provide support to business functions when directed by Strategic Service Delivery Managers
- Manage Support Partner related calls and queries
- Contribute to regular MIS Upgrades within agreed timescales
- Perform and audit MIS Patch Management
Description
Join us at Capita as a Technical Support Officer in a home-based role, contributing to one of our largest delivery contracts based in Belfast. We offer a supportive environment with opportunities to grow your IT career. Alongside a competitive salary, benefits include 23 days annual leave (increasing to 27), a company-matched pension, and the chance to volunteer for charitable causes. As part of a diverse and inclusive team, you will have access to resources for personal and professional development in a fast-paced setting.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1992 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Companies House, FCDO Services, OKTO Integrated Services, LendingCrowd, Access4 among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 79 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 79 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.