Test- und Release-Manager

- Plan, coordinate and oversee all test phases (unit, system, integration and business UAT) for changes impacting Customer Engineering platforms, ensuring alignment of scope, timelines and entry/exit criteria across teams. - Work closely with Product Owners, Developers, Architects and Business Analysts so that quality is built in from discovery through to delivery. - Define and maintain the test strategy for Salesforce Financial Services Cloud and related customer service journeys, covering configuration, custom Apex, Lightning components, flows, validation rules, APIs and integrations. - Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows. - Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/CD pipelines to minimise manual testing and accelerate feedback. - Champion modern testing practices such as shift left testing, TDD/BDD, risk based testing, AI assisted test design/execution and collaborative ownership of quality across delivery teams. - Own the scoping and planning of releases within Customer Engineering, including the definition of release content, risk assessment and readiness criteria. - Coordinate Customer Engineering releases with other end to end product and platform teams to ensure coherent, non conflicting changes across the integrated estate. - Contribute to the publication and communication of the wider release calendar where relevant. - Conduct release readiness reviews, providing input to go/no go decisions based on test results, risk profile, defects and business impact. - Define and apply standard mechanisms for rollback and capture release related performance indicators (e.g. defect leakage, incident trends, release stability) to drive continual improvement. - Work with the Release and Environment Manager, Development and QA teams to ensure appropriate non production environments, data and configuration are available and aligned to support end to end testing and release activities. - Help set quality gates for environment readiness and promote consistent environment management practices. - Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage. - Feed insights into backlog and process improvement forums. - Provide clear, timely communication to IT and business stakeholders on test and release status, risks, issues and dependencies. - Manage test and release risks and exceptions, working with teams to resolve issues that may affect scope, schedule or quality.