2742 IT & Software Developer jobs in the UK
Requirements
Must:
- Strong understanding of computer systems, networking, and troubleshooting methodologies.
- 2+ years of experience in a technical support role, preferably in a software or technology company.
- Proficiency in using diagnostic tools and remote support technologies.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service skills and a strong commitment to customer satisfaction.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with strong organizational and time management skills.
Responsibilities
- Provide first-line technical support to customers via phone, email, and other communication channels.
- Diagnose and troubleshoot technical issues reported by customers, related to our products or services.
- Document customer issues and resolutions accurately and thoroughly in our ticketing system.
- Collaborate with cross-functional teams, including engineering and product development, to resolve complex technical issues.
- Escalate unresolved issues to appropriate teams and follow up with customers to ensure resolution.
- Proactively identify trends and patterns in customer issues and provide feedback to improve product quality and customer experience.
- Assist in creating and updating technical documentation, knowledge base articles, and training materials for customers and internal teams.
- Participate in an on-call rotation to provide after-hours support when necessary.
- This role requires the flexibility to work variable hours if needed to support our global customer base.
Description
We are a fast-growing organization with an award-winning SaaS solution for fleet and driver risk management. At CameraMatics, we provide a service based on innovative technology that helps fleet operators drive new safety standards, reduce accidents, and improve operational efficiencies. Our culture fosters open and collaborative environments where team accomplishments are celebrated. Join us in Sidcup for a full-time role that offers hybrid remote work options, and be part of a dynamic tech company that values your contributions.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2742 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, NFU Mutual, Wykes Engineering Co. (Rushden) Limited, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 87 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.