2971 IT & Software Developer jobs in the UK
IT Support Technician
£34,000 - 48,000
COMPUTACENTER LIMITED
Millennium Way East, Bulwell + Remote (UK)
£34,000 - 48,000
Requirements
Must:
- Either currently hold SC clearance or ability to go through this process
- Be able to attend the customer site 5 days per week in Nottingham or Milton Keynes; remote working is not currently available
- Experience of working in a 1st/2nd line environment is preferred, but not vital
- Good customer service skills
- Ability to confidently take ownership of an incident and recommend fixes or areas of investigation for resolution
- Ability to work well in a team and support team members
- Good troubleshooting skills
Responsibilities
- Capture customer details and issue description into a call management application, providing additional information about possible next steps to the caller
- Resolve incidents remotely where possible and update colleagues on undocumented fixes
- Distribute incidents and requests to other support teams
- Provide ticket updates to the customer
- Perform additional troubleshooting if tickets are missing information
- Escalate incidents when customer calls to chase or when progress is slow
- Monitor Service Desk ticket queues, ensuring all tickets are fully updated and processed appropriately
- Establish and maintain high levels of communication with customers and staff
- Analyse and investigate customer issues and requests, providing appropriate support and guidance with further troubleshooting if necessary
- Update and create knowledge articles and archive legacy documents that are no longer needed
Description
We are excited to offer an opportunity for First Line Analysts to join our Service Desk team for one of our prestigious customers. This role focuses on providing top-class service as the first point of contact for IT-related issues and will be covering hours from 7am to 7pm, Monday to Friday, with varying shift patterns. Located in Nottingham or Milton Keynes, you will work within a small, diverse team that values both attitude and aptitude alongside technical skills. We welcome applicants at all levels of experience in their IT careers. This is a 12-month fixed term contract position.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2971 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Ctrl Alt, Scottish Prison Service, LendingCrowd, Lloyds Banking Group, Companies House among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 94 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 94 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.