3379 IT & Software Developer jobs in the UK
ServiceNow Technical Delivery Consultant
£33,000 - 48,000
COMPUTACENTER LIMITED
Hatfield Avenue, Hatfield
£33,000 - 48,000
Requirements
Must:
- Strong understanding of ServiceNow best practices.
- Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms.
- Excellent communication skills.
- Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc).
- Extensive experience in IT Service Management, with a focus on incident management.
- Experience of working in a SaaS environment.
- Highly organised, meticulous, structured, and methodical in delivery.
- Ability to effectively communicate with all levels of the organisation.
- Take full ownership of technical and business issues.
Responsibilities
- Perform a complex range of incident/problem management activities to meet business requirements.
- Deliver fixes for incident-related issues through either configuration or development (codefix).
- Escalate incidents in line with company processes to ensure demands are met.
- Deliver App and Plug-in upgrades (Team Connect, CISCO Smart Bonding) and manage deployment of code to ensure consistency across the platforms.
- Perform patch testing and maintenance along with monitoring the performance of the ITSM platform.
- Engage with Development and other GIS teams to analyse, document, and report on work completed to ensure compliance with company procedures.
- Identify own development needs in line with business objectives.
- Provide specialist guidance and advice to less experienced colleagues to ensure a consistent approach and adherence to design coding and standards.
- Act as a role model for colleagues with regards to technical and behavioural competencies.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual security events or other security risks to the organisation.
Description
We are seeking a Technical Consultant to join our ServiceNow Operations team in Hatfield, UK. This is a permanent role requiring a minimum of two days per week onsite, with a total of 37.5 hours per week. Our team is responsible for configuring and supporting critical IT Service Management systems that operate 24/7 for internal and external stakeholders across the globe. We pride ourselves on delivering high-quality, consistent services rooted in ITIL principles, and we offer an opportunity to play a key role in enhancing our IT infrastructure support.
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