2853 IT & Software Developer jobs in the UK
IT Support Technician
£33,000 - 48,000
COMPUTACENTER LIMITED
Hatfield Avenue, Bulwell + Remote
£33,000 - 48,000
Requirements
Must:
- Either currently hold SC clearance or ability to go through this process
- Ability to attend the customer site 5 days per week in Nottingham or Milton Keynes; remote working is not currently available
- Experience of working in a 1st/2nd line environment is preferred, but not vital
- Good customer service skills
- Ability to take ownership of an incident and recommend fixes or areas of investigation for resolution
- Ability to work well in a team and support team members
- Good troubleshooting skills
Responsibilities
- Capture customer details and the issue description into a call management application
- Provide additional information about possible next steps to the caller
- Resolve incidents remotely where possible and update colleagues on any undocumented fixes
- Distribute incidents and requests to other support teams
- Provide ticket updates to the customer
- Perform additional troubleshooting if tickets are missing information
- Escalate incidents when customers call to chase, or when progress is slow
- Monitor Service Desk ticket queues, ensuring all tickets are fully updated and processed appropriately
- Establish and maintain high levels of communication with customers and staff
- Analyze and investigate customer issues and requests, providing appropriate support and guidance with further troubleshooting if necessary
- Update and create knowledge articles while archiving legacy documents that are no longer needed
Description
We are a leading Service Desk team, seeking a First Line Analyst for our prestigious customer. This role offers a fantastic opportunity to engage with IT-related issues in a dynamic environment. Our team values attitude and aptitude just as much as technical skills, making this position ideal for both early-career individuals and experienced professionals. You will work alongside a diverse team, contributing to our efforts to deliver top-class service. This role is based in Nottingham or Milton Keynes, and is a 12-month fixed-term contract.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2853 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, KubeNet, Independent Office for Police Conduct, Companies House, Ctrl Alt, Scottish Prison Service among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 92 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 92 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.