3016 IT & Software Developer jobs in the UK
First Line IT Support
£33,000 - 48,000
COMPUTACENTER LIMITED
Hatfield Avenue, Bulwell + Remote (UK)
£33,000 - 48,000
Requirements
Must:
- Either currently hold SC clearance or ability to go through this process
- Be able to attend the customer site 5 days per week in Nottingham or Milton Keynes, remote working is not currently available
- Experience of working in a 1st/2nd line environment is preferred, but not vital
- Good customer service skills
- Can confidently take ownership of an incident and recommend fixes or areas of investigation to ensure it reaches a satisfactory resolution
- Ability to work well in a team and support team members
- Good troubleshooting skills
Responsibilities
- Capture customer details and the issue description into a call management application, then provide additional information about possible next steps to the caller
- Resolve incidents remotely where possible and update colleagues on any undocumented fixes
- Distribute incidents and requests to other support teams
- Provide ticket updates to the customer
- Perform additional troubleshooting if tickets are missing information
- Escalate incidents where customer calls to chase, or where progress is slow
- Monitor Service Desk ticket queues, ensuring that all tickets are fully updated and processed appropriately
- Establish and maintain high levels of communication with customers and staff
- Analyse and investigate customer issues and requests, providing appropriate support and guidance with further troubleshooting if necessary
- Update and create knowledge articles while archiving legacy documents that are no longer needed
Description
We are seeking First Line Analysts to join our Service Desk team supporting one of our prestigious customers. This role focuses on providing exceptional service as the first point of contact for IT-related issues, with shifts covering 7am to 7pm, Monday to Friday. Join our small, experienced team based in Nottingham or Milton Keynes, where we offer training and support for all levels of IT professionals. This is a 12-month fixed-term contract, and we encourage individuals beginning their IT careers, as well as seasoned service desk professionals, to apply. You will have the opportunity to develop your skills in a collaborative environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3016 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Delapt Technologies UK, Companies House, KubeNet, OpenWorks Engineering, Scottish Prison Service among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.